Privacy Policy

When using our services, we process personal data of our customers (“you,” “your,” or the “Customer”). This Privacy Policy (the “Policy”) provides you with information about how your data is processed.

In this Privacy Policy, you will find information regarding the following:

1. Who is the controller of your personal data and whom to contact?
2. What information do we collect about you and how do we obtain it?
3. How do we use your personal data?
4. How do we store personal data and how are they secured?
5. To whom do we make your personal data available?
6. Do we transfer your data to third countries and international organisations?
7. What are your rights and how can you exercise them?

1. Who is the Controller of Your Personal Data and Whom to Contact?

The controller of personal data is Hyro Finance, j. s. a., with its registered office at Kopčianska 10, 851 01 Bratislava – mestská časť Petržalka, Business ID: 55072275, registered in the Commercial Register maintained by the Municipal Court in Bratislava I, oddiel: Sja, nr. 255/B (hereinafter referred to as “we,” “our,” “our Company,” or “Controller”).

You can contact Hyro Finance, j. s. a., at Kopčianska 10, 851 01 Bratislava, or at [email protected] regarding any questions and the exercise of rights relating to the processing of your personal data.

2. What Information Do We Collect About You and How Do We Obtain It?

We collect information directly from you and from your use of our services. This includes:

Information you provide: Name, email, phone number, address, date of birth, user name, password, and payment data.
Data automatically collected: Device information (IP, browser, OS), website usage (browsing history), and service usage data.
Third-party data: Data from trading platform providers or linked social networks, such as transaction history or profile details.

3. How Do We Use Your Personal Data?

We use your data for the following purposes:

Registration and user account: To create and manage your account.
Provision of services: To provide access, tools, support, and process trades.
Marketing communication: To send information about our services and offers.
Customer support: To handle queries and maintain satisfaction.
Improving services: To test, enhance, and secure services.
Analytics: To understand how services are used and optimize customer experience.

4. How Do We Store Personal Data and How Are They Secured?

We store your data in encrypted databases, with strict organizational and technical measures to protect against unauthorized access, alteration, or destruction.

5. How Long Do We Process Your Data?

We process data only for the time necessary to achieve the purposes outlined in this Policy:

Contractual obligations: Up to 10 years after contract termination.
Marketing communications: Up to 5 years or until you unsubscribe.
Service improvement: Up to 6 months.
Legal obligations: Periods specified by law (e.g., 10 years for tax regulations).
Consent-based processing: For the duration specified in the consent.

6. Data Sharing and Transfers to Third Countries

We may share your data with service providers, such as trading platforms, hosting providers, payment operators, and IT support. All third parties are contractually required to protect your data and process it solely according to our instructions.

7. Your Rights

You have the following rights regarding your personal data:

Right of access: Request details on data processing and a copy of your data.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data under certain conditions (e.g., no longer needed, withdrawn consent, or unlawful processing).
Right to restriction: Request temporary restriction of data processing.
Right to data portability: Receive data in a machine-readable format.
Right to object: Object to processing based on legitimate interests or marketing.
Right to withdraw consent: Withdraw consent for processing at any time.
Right to lodge a complaint: File complaints with your local data protection authority.

8. Final Provisions

We may update this Policy when necessary. The latest version is available in your Client Section.